Dan Munns Posted September 25, 2017 Share Posted September 25, 2017 Hi all, Is there a way of having Service Manager send notification emails outside of the BPM? I.e. if a call is cancelled / placed on hold / resolved without completing the BPM. At the moment we are having a few issues with calls being cancelled and as they don't show on the portal for the user if they are cancelled the user is unaware. Also the same for calls being placed on hold. I did enable the email address at setting guest.app.requests.notification.emailMailbox but got complaints about the number of emails received whenever a team / user etc got a call or task assigned. Thanks Dan Link to comment Share on other sites More sharing options...
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