Jump to content

Setting Sub Status from BPM giving error


Guest Paul Alexander

Recommended Posts

Guest Paul Alexander

I'm trying to get an Incident which is logged against a particular service (which has it's own On-Hold Sub Status of 'with 3rd party')  to change status to this on-hold, sub status.

But, whenever the BPM gets to the point of putting the call on hold I get this error: 

image.png.00dc63d8d945447d7899ebcb0800d622.png

 

Any idea why please? I haven't had much to do with Sub-Statuses up to now, so I'm not sure I understand how it's supposed to work.

 

thanks

 

Link to comment
Share on other sites

Guest Paul Alexander

Hi @David Hall

Thanks for that...looks like I'd forgotten one of the required parameters (period, in this case). 

Is there a way of telling WHICH fields are mandatory in the BPM nodes please? Knowing what HAD to be added might have saved a tiny bit of my sanity (of which there's not much left at the moment!!)

 

thanks

Link to comment
Share on other sites

1 hour ago, Paul Alexander said:

Is there a way of telling WHICH fields are mandatory in the BPM nodes please?

Currently, no... but I can see the benefit... for sanity sake... ;)

Thinking of this, not sure why you want to keep your sanity, I feel so much better since I lost mine a while back... ;)

Link to comment
Share on other sites

Hi @Paul Alexander

I thought we previously had indicators for mandatory fields, but it turns out it was never the case.  I asked the question with the developers working on the admin tool and they have added red visual indicators for mandatory fields for the next update to the admin tool, so you should have indicators shown following the next update (build > 709) which should be within the next few weeks.

Regards,

Dave.

  • Like 1
Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
×
×
  • Create New...