Prathmesh Patel Posted September 20, 2017 Share Posted September 20, 2017 I have installed Time sheet Manager, and configured it to time spent on composing emails as a test - this works. However, when selecting an Incident tickets the clock disappears!.. ANy help would Apprciated. Regards, Prav Link to comment Share on other sites More sharing options...
Prathmesh Patel Posted September 20, 2017 Author Share Posted September 20, 2017 actually it doesnt disappear, it does not start. Link to comment Share on other sites More sharing options...
Daniel Dekel Posted September 20, 2017 Share Posted September 20, 2017 Hi @Prathmesh Patel, I hope I understood your question. The timer will run in the email as long as the email composer remains open. If you leave the email popup without sending the email, it will reset. Thanks, Daniel. Link to comment Share on other sites More sharing options...
Prathmesh Patel Posted September 21, 2017 Author Share Posted September 21, 2017 Daniel, Ok, thanks for that. When i pick up a ticket that has been assigned to me, the total time is static on 0:00. how do i get that time to start ticking? Link to comment Share on other sites More sharing options...
Guest Chaz Posted September 21, 2017 Share Posted September 21, 2017 You'll first need to configure your Service to enable Timesheet manager on each of the actions on a Request. Clicking on an action icon that supports Timesheet Manager will present this popup, from there you can turn the Timesheet option on for the action. When using a supported action, you can then record the time spent: Link to comment Share on other sites More sharing options...
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