Time spent on Incident Tickts

[Prathmesh Patel]

I have installed Time sheet Manager,  and configured it to time spent on composing emails as a test - this works. However, when selecting an Incident tickets the clock disappears!..

ANy help would  Apprciated.

 

Regards, Prav

[Prathmesh Patel]

actually it doesnt disappear, it does not start.

[Daniel Dekel]

Hi @Prathmesh Patel,

I hope I understood your question.

The timer will run in the email as long as the email composer remains open. If you leave the email popup without sending the email, it will reset.

Thanks,

Daniel.

[Prathmesh Patel]

Daniel, 

Ok, thanks for that.

When i pick up a ticket that has been assigned to me, the total time is static on 0:00. how do i get that time to start ticking?

 

 

[Guest Chaz]

You'll first need to configure your Service to enable Timesheet manager on each of the actions on a Request.

Clicking on an action icon that supports Timesheet Manager will present this popup, from there you can turn the Timesheet option on for the action. When using a supported action, you can then record the time spent: