samwoo Posted September 18, 2017 Posted September 18, 2017 Hello, I might be going bonkers - is it possible to update any linked requests using ANY of the actions against a single request? For example - if i'm updating one request, i would like to be able to also update the linked requested using the same details (with it being obvious on the Linked Requests timeline where it came from)? I would like to be able to do this for the following with the option to mimic the action across ALL or selected Linked Requests: Putting linked requests on hold from a request Updating linked requests from a request Attaching files to linked requests (on selection) from a request Re-assigning linked requests from a request And so forth - for all the actions. Thanks, Samuel
Guest Ehsan Posted September 18, 2017 Posted September 18, 2017 Hi @samwoo You can update and resolve Requests in bulk, through the Requests List. You can also resolve or close linked Requests through the resolution tab in a Request. The other enhancements that you've referred to are currently not available. These enhancement requests are not in the 90-development board at this moment in time but I will speak to the team to register your interest Thanks, Ehsan
nasimg Posted September 18, 2017 Posted September 18, 2017 Hi @samwoo I agree this functionality would be useful, the Actions button does allow for some of this (Update and Resolve) - thanks @Ehsan I've been looking for a way of emailing multiple tickets which I hope will be available soon. Nasim
nasimg Posted January 16, 2018 Posted January 16, 2018 Hi @Ehsan, @samwoo To add to the above - we would also like to assign the priority in bulk Most of these requirements come about after a major incident when we get an influx of identical calls. Nasim
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