Authorisation Node - flowcode use

[SJEaton]

Hi

We have an authorisation node and rather than entering a user as the approver we want to select variable and then enter the flowcode for a question in the procap where an email address is entered so that the authorisation email goes to this email address.  Is this possible?

Sam

 

[Gerry]

Hi Sam,

Is the email address for a Hornbill Collaboration or Service Manager user?

Gerry

[ArmandoDM]

Hi @SJEaton,

if the application setting app.request.sendEmailToAuthorisers is enabled, an authorization email will be sent to the task authorizers either through the Authorisation node or through the Auto Assign Authorisation node. In both cases, you need to enter a user  (i.e. , the task authoriser) to which the authorization email will be sent, and its not currently possible to enter directly an email address to send the authorization email.

Regards

Armando

 

[SJEaton]

Hi @ArmandoDM

Yes we have managed to set it up when entering a user but we thought that as there was a variable picker it meant we would be able to get an email address.  It's a shame that this isn't possible.   What kind of variable can you pick in this instance for an authoriser then?  Is there a way that the customer can select a user via a question in the ProCap and then we use this variable??

Sam 

 

 

[ArmandoDM]

Hi @SJEaton

the Authoriser field takes in input a user ID, not an email address.  The variable you can pick for an Authorizer  must be a user ID, for example the "Request Owner".

Alternatively, you might use a custom form in the progressive capture and then pick from there, but the value for the answer must still be a user id, not an email address.

Unfortunately  at the moment the custom form does not provide the functionality for selecting a user , so you need to add manually a user ID as an answer and then pick the value in the Authorization task.

I will check with the relevant team if its possible to provide an additional property for the customized form to select a user.

 

[SJEaton]

Ah ok, I don't think we can rely on customers to enter a user ID manually so looks like we can't achieve want we want here. It would be awesome if a customised form could select a user!  Let me know what they say, thanks

Sam  

[ArmandoDM]

Hi @SJEaton

I will keep you updated on this. Sorry for the inconvenience.

Regards

Armando