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Can't see Catalogue items in one service


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Guest Paul Alexander
Posted

Hello

In our Test service there are no catalog items showing, and I get an error (as attached)

I really need to get into these CI's for a demo later....can someone take a look please?

image.png.dec934b93c95fc40b7cb3fffd12c247e.png

Guest Paul Alexander
Posted

Hi @ArmandoDM

The problem is that I can't see ANY Catalog Items for this service when there should be 3 or 4 items in there:

 

image.thumb.png.6d5d28af1bc0211e0cc461ca50e73750.png

Posted

Hi @Paul Alexander,

the list of catalogs is loaded as a single operation, so if one catalog fails to load, the whole operation fails and the list is not returned.

I run a test and I cannot replicate the issue. 

The catalogs are stored in the table h_itsm_service_catalogs. Could you check that the property  h_pro_capture is consistent for each Catalogs in your service?  Alternatively, you could set h_pro_capture to null and then set them back through the UI ?

Regards

Armando

Guest Paul Alexander
Posted

Hi again

I do have a support call open for this at the moment too, so I think it's probably just as well to leave it for now!

However, if it helps, when I look at the h_itsm_service_catalog table and click anything, I get the message: "Unable to edit a record with no Primary key"

I'm not sure if that's relevant or not.....also, ALL of the other services are showing their Catalog Items as expected...it's just the Testing service 

thanks

Posted

@Paul Alexander what has happened is that you've been able to create a Catalog without a Progressive Capture against it, which shouldn't be allowed. In our next update, it won't be possible to make that mistake and the list of catalogs will load without error.

Guest Paul Alexander
Posted

Hi @Chaz

It's good that I won't be able to do it again...but how do I get back so that I can add new CI's please?

thanks

Posted

@Paul Alexander Based on our communication in the support call, it was a case of the calalog item being inadvertently created without a progressive capture. We have put in place some code to prevent catalog items from being saved without a progressive capture so it won't be happening again. 

 

Thanks

Pamela

Guest Paul Alexander
Posted

All sorted now thanks...luckily it was only a Test service so I've deleted the old one and created a new one.

Must remember to NOT do it again on a 'live' service before the fix comes in to prevent this happening again! 

 

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