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Duplicate Assets


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Hi @Kelvin

Could you let us know which method you are using to import your assets into Service Manager?  This can be done using the Asset Import tool or by using the simple CSV asset import which is available within the client.

If you are using the Asset Import Tool, the instructions can be found here.  There is an option under the SQLConf section called "AssetID" which lets you specify the unique field that you wish to use.  



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Hi  @James Ainsworth 

I was using the upload CSV through "Upload new Assets", I was concerned as before I imported 500 assets I would try 1 to see which fields I needed to populate. When I uploaded it for a second time I was expecting to see a message like "Asset already in DB" instead it uploaded a second time.

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