New Update: Hornbill Service Manager (1048)

[Harry Hornbill]

Hello Everyone

The latest build of Hornbill Service Manager (1048) has been released to live.

Change Log for this release are as follows:

New

• More criteria available is now available when creating Views on the Request List and for configuring Charts {CH00145110}
• You can now refine the list of Services using a new filter
• A paper clip icon is displayed against timeline entries for emails that contained attachments {CH00145524}
• Progressive Capture can now branch on the h_company value
• If the Customer of a Request moves to another Organization, you are now informed when viewing a Request and can update the values if necessary {CH00147133}
• Ability to remove a Request from a board within the board action item {CH00145487}
• You can now send notifications for authorization tasks by email, enabled using the application setting app.request.sendEmailToAuthorisers {CH00145681}

Change

• Improve layout of edit board popup {CH00147764}
• Improved the Sites Progressive Capture form (CH00147365)
• When selecting multiple Requests, all of the available actions can now be found in one place {KE00146050}
• When using Organization Details progressive capture form, allow "h_company" to be used in a decision branch
• When using Organization Details progressive capture form, allow "h_company" to be used in a decision branch

Fix

• Request popup had the wrong label for customers when viewing Service Requests
• The following roles have been updated: "Self Service Request Cancel User", "Service Desk Admin"
• Small UI improvements
• Performance improvements
• If a Request did not have a summary, it would show as 'undefined' in Workspaces, Timelines and on the Change Calendar
• Can now view Requests in the Portals that are associated with a Service that has now been deleted
• Issues rejecting the opportunity to leave feedback
• Could not load more requests in mobile app-in-app
• If you made a mistake uploading a file through the portals, you could not remove the file without a refresh
• Could not load Request list in mobile app
• Could not use the Me Too option in the portals for Known Issues
• Updated the default Progressive Captures
• Export button in request list is now visible on smaller screens
• Requests logged through auto responder no longer start with "Email sent by..."
• Raising a new Request through the auto responder could set the wrong source type and could cause the description to be set to undefined
• Images of Assets are now be hidden on smaller screens making it easier to access additional functionality when an asset is in policy in Configuration Manager
• The 'All' option was not always highlighted when viewing the Request list
• Long file names now wrap if there's not enough space for them on one line
• The option to resolve multiple Requests would not be available after linking Requests without a refresh
• Feedback form was not automatically presented when viewing a closed Request in the Portal {PM00147873}
• Request action tabs were only disabled when on hold if the user's language is English
• If a Service is deleted, anyone supporting it will retain access to the related Requests
• Empty email body text would result in "false" being written to the request description
• You could add the same User/Service/Team etc.. multiple times to views {KE00147783}
• Reload current criteria instead of home view when revisiting Request list
• When resolving multiple Requests you are now presented with the errors rather than having to look for them
• Unable to complete Progressive Capture if you de-select a selected priority {PM00147961}
• The star rating for a contact's feedback in the Progressive Capture was not shown correctly
• The Request list would show Requests that had no Service against them but were assigned to a team you are not a part of
• If you only support a single Service you would get errors in the Request list
• Could not always select Services when building Views on the Request list
• If a the Assign action has been locked on a Request, you will no longer able to Assign the Request using the Request popover
• You can now use custom fields in email templates when creating Request specific templates (when using the Incident entity for example)
• No longer able to add request to a board, or assign request from Request List when the action is locked for any of the selected requests {PM00147824}
• The resolution box would not get bigger as you typed more text
• Further improvements to the apply email popup {KE00147497}
• Issue with linking assets {PM00148067}
• There was an error when opening a Request notification through the Mobile app
• Error when moving a card from one list to another in Boards through the BPM
• When completing an Impact Assessment, if there's no level that matches your weighting, the value is now cleared
• Some emails contained content that was on a single line causing updates or descriptions to lose spacing between new lines of text
• When using the Apply Email pop-up, too much spacing could be preserved {PM00147183}