Jump to content

New Update: Hornbill Service Manager (1048)

Harry Hornbill

Recommended Posts

Hello Everyone

The latest build of Hornbill Service Manager (1048) has been released to live.

Change Log for this release are as follows:


  • More criteria available is now available when creating Views on the Request List and for configuring Charts {CH00145110}
  • You can now refine the list of Services using a new filter
  • A paper clip icon is displayed against timeline entries for emails that contained attachments {CH00145524}
  • Progressive Capture can now branch on the h_company value
  • If the Customer of a Request moves to another Organization, you are now informed when viewing a Request and can update the values if necessary {CH00147133}
  • Ability to remove a Request from a board within the board action item {CH00145487}
  • You can now send notifications for authorization tasks by email, enabled using the application setting app.request.sendEmailToAuthorisers {CH00145681}
  • Improve layout of edit board popup {CH00147764}
  • Improved the Sites Progressive Capture form (CH00147365)
  • When selecting multiple Requests, all of the available actions can now be found in one place {KE00146050}
  • When using Organization Details progressive capture form, allow "h_company" to be used in a decision branch
  • When using Organization Details progressive capture form, allow "h_company" to be used in a decision branch
  • Request popup had the wrong label for customers when viewing Service Requests
  • The following roles have been updated: "Self Service Request Cancel User", "Service Desk Admin"
  • Small UI improvements
  • Performance improvements
  • If a Request did not have a summary, it would show as 'undefined' in Workspaces, Timelines and on the Change Calendar
  • Can now view Requests in the Portals that are associated with a Service that has now been deleted
  • Issues rejecting the opportunity to leave feedback
  • Could not load more requests in mobile app-in-app
  • If you made a mistake uploading a file through the portals, you could not remove the file without a refresh
  • Could not load Request list in mobile app
  • Could not use the Me Too option in the portals for Known Issues
  • Updated the default Progressive Captures
  • Export button in request list is now visible on smaller screens
  • Requests logged through auto responder no longer start with "Email sent by..."
  • Raising a new Request through the auto responder could set the wrong source type and could cause the description to be set to undefined
  • Images of Assets are now be hidden on smaller screens making it easier to access additional functionality when an asset is in policy in Configuration Manager
  • The 'All' option was not always highlighted when viewing the Request list
  • Long file names now wrap if there's not enough space for them on one line
  • The option to resolve multiple Requests would not be available after linking Requests without a refresh
  • Feedback form was not automatically presented when viewing a closed Request in the Portal {PM00147873}
  • Request action tabs were only disabled when on hold if the user's language is English
  • If a Service is deleted, anyone supporting it will retain access to the related Requests
  • Empty email body text would result in "false" being written to the request description
  • You could add the same User/Service/Team etc.. multiple times to views {KE00147783}
  • Reload current criteria instead of home view when revisiting Request list
  • When resolving multiple Requests you are now presented with the errors rather than having to look for them
  • Unable to complete Progressive Capture if you de-select a selected priority {PM00147961}
  • The star rating for a contact's feedback in the Progressive Capture was not shown correctly
  • The Request list would show Requests that had no Service against them but were assigned to a team you are not a part of
  • If you only support a single Service you would get errors in the Request list
  • Could not always select Services when building Views on the Request list
  • If a the Assign action has been locked on a Request, you will no longer able to Assign the Request using the Request popover
  • You can now use custom fields in email templates when creating Request specific templates (when using the Incident entity for example)
  • No longer able to add request to a board, or assign request from Request List when the action is locked for any of the selected requests {PM00147824}
  • The resolution box would not get bigger as you typed more text
  • Further improvements to the apply email popup {KE00147497}
  • Issue with linking assets {PM00148067}
  • There was an error when opening a Request notification through the Mobile app
  • Error when moving a card from one list to another in Boards through the BPM
  • When completing an Impact Assessment, if there's no level that matches your weighting, the value is now cleared
  • Some emails contained content that was on a single line causing updates or descriptions to lose spacing between new lines of text
  • When using the Apply Email pop-up, too much spacing could be preserved {PM00147183}
Link to comment
Share on other sites

This topic is now closed to further replies.
  • Create New...