Web Call on Asset Change

[samwoo]

Hello,

A colleague from our Integration Team has a query:

Quote

Is it possible in Hornbill to configure a web call when an Asset is changed?  Specifically if an asset is assigned (Used By / Owned By) could hornbill make a web call to an end point we specify with selected information (User, Asset Number, Operating System etc)?

Please advise,

Samuel

[Steve Giller]

Wouldn't a WebHook for the Service Manager application and an event source of Entity::Asset::Updated fit the bill here?

[James Ainsworth]

Hi @samwoo

As DeadMeatGF suggests you should be able to use the Asset Update for this.  This will create a web call on all updates, so your end point might need a way to filter it down to just the criteria that you are looking for such as when it is assigned.  This is done in Administration under System->Settings->Webhooks.

 

Regards,

James

[samwoo]

Hi @DeadMeatGF and @James Ainsworth,

Many thanks, I did let the Integrations Officer know yesterday and he was impressed by how much can be done via the Webhooks. Many thanks for your help and assistance!

Thanks,

Samuel

[samwoo]

Hello,

I have a query from the Integrations Officer looking into Integrations:

Quote

Hi Sam,

 

I have had a little play with the webhooks from hornbill on Asset Update.  While this is useful there is one small limitation hat would complicate any design if we wanted to use.  Below is an example of the information posted, on an Asset update, as you can see we are getting the internal Hornbill Asset number.

<?xml version="1.0" encoding="utf-8" ?>
<onEntityEvent>
        <eventSource>urn:webhook:entity:Asset:update</eventSource>
        <callingSessionId>U2017091910306496</callingSessionId>
        <eventTime>2017-09-19 11:32:11Z</eventTime>
        <actionBy>keidre</actionBy>
        <actionByName>Keith Drew</actionByName>
        <entity>Asset</entity>
        <record>
               <h_pk_asset_id>6247</h_pk_asset_id>
               <h_floor>1</h_floor>
               <h_last_updated>2017-09-19T11:32:11</h_last_updated>
        </record>
</onEntityEvent>

What would be really useful would be for the complete Asset record to be posted by the web hook, not just the information that has changed as is currently the case. Could you please ask on the Hornbill forum, if it is possible for a webHook to post the complete record.

 

If it is not then we would have to utilize the API on top of a webHook so we can query the asset that has been updated.

 

Regards

 

Keith Drew

Please advise.

Samuel

[TrevorKillick]

Hi @samwoo

This is by design the payload in the WebHook shows you the data that has been changed, at the moment there are no plans to include the un changed record data this will have to be obtained using the data::entityGetRecord API. 

Kind Regards

Trevor Killick