Martyn Houghton Posted August 30, 2017 Share Posted August 30, 2017 It would be useful to have the ability to copy an existing Service Level Agreement under the 'Services' section, rather than having to set them up from scratch each time. Cheers Martyn 1 Link to comment Share on other sites More sharing options...
m.vandun Posted August 30, 2017 Share Posted August 30, 2017 +1 Link to comment Share on other sites More sharing options...
Martyn Houghton Posted January 29, 2018 Author Share Posted January 29, 2018 @James Ainsworth Is there any plans to add the ability to copy Service Level Agreements? I am in the midst of setting up a new sets for another Service Desk on our system and the SLA's are all a bit similar but just enough difference that you need to create a separate copy. Cheers Martyn Link to comment Share on other sites More sharing options...
James Ainsworth Posted January 29, 2018 Share Posted January 29, 2018 Hi Martyn, The change from the original post is still in our backlog. This change is not currently scheduled for development but we will continue to review this. Regards, James Link to comment Share on other sites More sharing options...
Martyn Houghton Posted February 1, 2018 Author Share Posted February 1, 2018 @James Ainsworth Thanks for the update. hopefully will manage to go creep up the list. Cheers Martyn Link to comment Share on other sites More sharing options...
Martyn Houghton Posted March 21, 2018 Author Share Posted March 21, 2018 As per my separate later post, the additional requirement to copy the Service Level Agreement Setup (including all the rules and linked Service Level Agreements) from one Service to one or more target Services. Cheers Martyn Link to comment Share on other sites More sharing options...
Martyn Houghton Posted September 4, 2018 Author Share Posted September 4, 2018 @James Ainsworth Having come round to having to do this for another service desk I am adding to our instance, is there any update on the ability to make a copy of an existing Corporate Service Level Agreement? Cheers Martyn Link to comment Share on other sites More sharing options...
James Ainsworth Posted September 4, 2018 Share Posted September 4, 2018 Hi @Martyn Houghton No update as of yet. This is still in our backlog. Regards, James Link to comment Share on other sites More sharing options...
Alberto M Posted January 21, 2020 Share Posted January 21, 2020 +1 1 Link to comment Share on other sites More sharing options...
Martyn Houghton Posted January 27, 2021 Author Share Posted January 27, 2021 @James Ainsworth Any update on this please? This has come up again as we are taking on another service desk and splitting our existing SLA based on Region's to take into account local Public Holidays. Therefore having to duplicate the Service Levels, Escalations actions ..... Cheers Martyn 1 Link to comment Share on other sites More sharing options...
Adrian Simpkins Posted January 27, 2021 Share Posted January 27, 2021 +1 for me - this would be really helpful feature especially as our SLA's can be complex with all the Rules setup on an auto escalating SLA 1 Link to comment Share on other sites More sharing options...
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