Copy Service Level Agreements

[Martyn Houghton]

It would be useful to have the ability to copy an existing Service Level Agreement under the 'Services' section, rather than having to set them up from scratch each time.

Cheers

Martyn

[m.vandun]

+1

[Martyn Houghton]

@James Ainsworth

Is there any plans to add the ability to copy Service Level Agreements?

I am in the midst of setting up a new sets for another Service Desk on our system and the SLA's are all a bit similar but just enough difference that you need to create a separate copy.

Cheers

Martyn

[James Ainsworth]

Hi Martyn,

The change from the original post is still in our backlog.  This change is not currently scheduled for development but we will continue to review this. 

Regards,

James

[Martyn Houghton]

@James Ainsworth

Thanks for the update. hopefully will manage to go creep up the list.

Cheers

Martyn

[Martyn Houghton]

As per my separate later post, the additional requirement to copy the Service Level Agreement Setup (including all the rules and linked Service Level Agreements) from one Service to one or more target Services.

Cheers

Martyn

[Martyn Houghton]

@James Ainsworth

Having come round to having to do this for another service desk I am adding to our instance, is there any update on the ability to make a copy of an existing Corporate Service Level Agreement?

Cheers

Martyn

[James Ainsworth]

Hi @Martyn Houghton

No update as of yet.  This is still in our backlog.

Regards,

James

[Alberto M]

+1

 

[Martyn Houghton]

@James Ainsworth

Any update on this please?

This has come up again as we are taking on another service desk and splitting our existing SLA based on Region's to take into account local Public Holidays. Therefore having to duplicate the Service Levels, Escalations actions .....

Cheers

Martyn

[Adrian Simpkins]

+1 for me - this would be really helpful feature especially as our SLA's can be complex with all the Rules setup on an auto escalating SLA