yelyah.nodrog Posted August 29, 2017 Share Posted August 29, 2017 Hey all, Quick question, is there a setting to make a comment mandatory when updating/changing the team or user a call is assigned too? Ta Hayley. Link to comment Share on other sites More sharing options...
Guest Ehsan Posted August 29, 2017 Share Posted August 29, 2017 Hi Hayley @yelyah.nodrog, We currently do not have an Application Setting to provide a control around this requirement. Although, there is an enhancement request in the Development queue to provide an Application Setting to make the Analyst option mandatory. I will have a chat with the team to see if this requirement can be considered as part of the enhancement request. Thanks, Ehsan Link to comment Share on other sites More sharing options...
Kelvin Posted August 29, 2017 Share Posted August 29, 2017 We would be interested in this feature Link to comment Share on other sites More sharing options...
yelyah.nodrog Posted August 30, 2017 Author Share Posted August 30, 2017 We don't really want the Agent mandatory field but would deffo be interested in making the comment mandatory Link to comment Share on other sites More sharing options...
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