Mantatory comment for team reassignment

[yelyah.nodrog]

Hey all,

Quick question, is there a setting to make a comment mandatory when updating/changing the team or user a call is assigned too?

Ta

Hayley.

[Guest Ehsan]

Hi Hayley @yelyah.nodrog,

We currently do not have an Application Setting to provide a control around this requirement. Although, there is an enhancement request in the Development queue to provide an Application Setting to make the Analyst option mandatory. I will have a chat with the team to see if this requirement can be considered as part of the enhancement request.

Thanks,

Ehsan

[Kelvin]

We would be interested in this feature

[yelyah.nodrog]

We don't really want the Agent mandatory field but would deffo be interested in making the comment mandatory