Capturing time spent logging a request

[Darren Rose]

Hi,

I am trying to capture the time spent logging a request in timesheet manager, but can't seem to find out how to do it. Has anyone set this up in the past and using it? 

thanks

Darren 

[Daniel Dekel]

Hi @Darren Rose,

I believe there is not such option at the moment. What you want is when the Analyst starts raising a new Request, the Click will start ticking and will stop when submitting the form?

Daniel.

[Darren Rose]

14 minutes ago, Daniel Dekel said:

Hi @Darren Rose,

I believe there is not such option at the moment. What you want is when the Analyst starts raising a new Request, the Click will start ticking and will stop when submitting the form?

Daniel.

Yep, exactly what I'm after. Ideally without the analyst having to do anything.

Thanks

Darren 

[gwynne]

We would like this as well 

[Martyn Houghton]

This would be useful for use as well. Presume it would also work for raising linked requests for follow-on issues or where a user logs multiple issues on one request in the portal.

Cheers

Martyn

[Adrian Simpkins]

+1 for me also, as I am sure my Management will want a report on this at some point  

[Kelvin]

+1

[Martyn Houghton]

@Daniel Dekel

Is there any update on this enhancement being added?

Cheers

Martyn

[Daniel Dekel]

Hi @Martyn Houghton someone from the Service Manager Team will be able to respond this. I'll let them know.

Thanks,

Daniel.

[James Ainsworth]

There are no planned changes for this as of yet.  There are some great new features within Timesheet Manager that may contribute toward this.  We should see some updates to Timesheet Manager being made available through the year.

Regards,

James

[Martyn Houghton]

@James Ainsworth

Thanks for the update. We are focusing more on time recording and management as part of analysing the effort involved in supporting different products etc so that this can be feed in to the future product planning/roadmap of our own products, so hopefully he improvements you mention will tie in with this.

Cheers

Martyn