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Capturing time spent logging a request

Darren Rose

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14 minutes ago, Daniel Dekel said:

Hi @Darren Rose,

I believe there is not such option at the moment. What you want is when the Analyst starts raising a new Request, the Click will start ticking and will stop when submitting the form?


Yep, exactly what I'm after. Ideally without the analyst having to do anything.



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@James Ainsworth

Thanks for the update. We are focusing more on time recording and management as part of analysing the effort involved in supporting different products etc so that this can be feed in to the future product planning/roadmap of our own products, so hopefully he improvements you mention will tie in with this.



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