Martyn Houghton Posted August 17, 2017 Share Posted August 17, 2017 At the moment in order branch in a progressive capture based on the Organisation in question, you have to include the organisation details node as well as the customer search one. Also it is only the Organisation ID that is presented to the branch node. Would really useful to have the Organisation Name provisioned to the branch node and not need to include the organisation details node in the progressive capture on the basis that the organisation can be inferred from the customer contact. Cheers Martyn Link to comment Share on other sites More sharing options...
Guest Ehsan Posted August 18, 2017 Share Posted August 18, 2017 Hi @Martyn Houghton, Hope you're well. I have asked the Development team to assess this requirement and we will get back to you as soon as possible. Thanks, Ehsan Link to comment Share on other sites More sharing options...
Guest Ehsan Posted August 18, 2017 Share Posted August 18, 2017 Hi @Martyn Houghton, We have exposed "Organization Details->h_company" Custom Expression to Organization Details progressive capture form. This will be available in the next Service Manager update. Thanks, Ehsan Link to comment Share on other sites More sharing options...
Martyn Houghton Posted August 22, 2017 Author Share Posted August 22, 2017 @Ehsan Thanks for the quick response. That will help with the implementation of new services and customers on instance. Cheers Martyn Link to comment Share on other sites More sharing options...
Martyn Houghton Posted August 24, 2017 Author Share Posted August 24, 2017 @Ehsan Just to advise there seems to be an issue with branching on the existing Organisation ID as well, which we have logged as IN00148181 and @Victor is looking into at the moment. Cheers Martyn Link to comment Share on other sites More sharing options...
Martyn Houghton Posted August 25, 2017 Author Share Posted August 25, 2017 @Ehsan The issue with branching on the existing organisation id was me and not the system. Cheers Martyn Link to comment Share on other sites More sharing options...
Guest Ehsan Posted August 29, 2017 Share Posted August 29, 2017 @Martyn HoughtonGreat to hear it's all sorted now! Link to comment Share on other sites More sharing options...
HHH Posted February 2, 2021 Share Posted February 2, 2021 @Ehsan Would it be possible to expose more information in the progressive capture from the Orgainsation Details node. We currently display information in the PCF depending on country by using translations. But at the moment we have customers in four english speaking countries and two french speaking so we have to maintain separate PCF's for each of these. Being able to have a conditional field that depends on organisation country or even more preferred one of the custom fields where we can store "default service desk" would be a huge help Link to comment Share on other sites More sharing options...
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