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nasimg

App not showing requests

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Since changing my AD password I can't see request or view activities as I was previously able to do via the app. We use SSO on our instance. I can't see an option of logging out to enter the new password.

Would I have to deregister and redo again?

Nasim

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Actually it could be because I added a second device - requests are ok on the second device but activities are still not opening.

Nasim

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So I've answered part of the problem - I needed to add the old device back (not sure why adding the second one made the first disappear). So now requests are visible and open.

But activities are still having a problem - see the screenshots below

image2.PNG

image1.PNG

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Hi @nasimg

My first thought would be that you shouldn't need to re-register a device if you change your password in AD.  I've asked for some clarification and hopefully we will have some feedback for you.

I have replicated the issue with the activity or at least something similar.  When viewing an activity if I click on the info icon (i) I get the 404 Page not found.  This provides a link to the request that the activity is associated to.  A similar issue has been identified where the 404 Page not found is also being displayed when clicking on a notification that takes you to a request.  This was caused from a malformed link to the request.  It is likely that the fix to this issue will also resolve what you are experiencing on the activities, however I will make sure that the development team are aware.

Regards,

James

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Hi @nasimg

Having had some feedback, you should not need to re-register a device when you change your password.  It will continue to work.  

Regards,

James

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Hi Nasim,

I have also confirmed that the fix for the 404 error is the same as the issue mentioned above and this will be available in one of the next updates.

Regards,

Jmaes

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Hi @James Ainsworth

Thanks for the prompt update - I found device I first activated (where requests were missing) was no longer showing in the list of activated devices in my profile. They only change I made (apart from a password change) was adding a second device (which did show).

Fix for requests was to add the missing device.

Nasim

 

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