Awalker Posted August 4, 2017 Share Posted August 4, 2017 Good afternoon, I have just updated to the latest version of the service manager, once i then logged into the application i noticed it had actually uninstalled the app, has anyone else had this issue, and do we have a way to find out what happened? Presumably i just need to re-install but will this mean i have lost all the work previously done? Link to comment Share on other sites More sharing options...
Awalker Posted August 4, 2017 Author Share Posted August 4, 2017 I have looked into the logs (hopefully the right ones) and can see the below error messages: - Link to comment Share on other sites More sharing options...
Victor Posted August 4, 2017 Share Posted August 4, 2017 @Awalker we're investigating this now. If you haven't done it already, you can safely (re)install Service Manager, no data is lost or changed... Link to comment Share on other sites More sharing options...
Awalker Posted August 4, 2017 Author Share Posted August 4, 2017 @Victor, Thank you, I will re-install this now. Link to comment Share on other sites More sharing options...
Steve Giller Posted August 4, 2017 Share Posted August 4, 2017 @Awalker This happened to me a while ago, as @Victor states the reinstall put everything back to normal - it was a bit frightening, though! Link to comment Share on other sites More sharing options...
Awalker Posted August 4, 2017 Author Share Posted August 4, 2017 @DeadMeatGF / @Victor I have just re-installed and everything seems fine now, i am still showing as having an update available for the Service Manager, but it does not give me the option to update. I will leave the update for now, and run few checks, appreciate the prompt replies as it was rather concerning. Link to comment Share on other sites More sharing options...
Victor Posted August 4, 2017 Share Posted August 4, 2017 @DeadMeatGF @Awalker just to give you a bit of reassurance, if by any chance, an update does encounter an error and not completes, it will appear as "uninstalled" but it does not affect any data or existing configuration. For example, not that I recommend it, you can uninstall/install an app at any time, you will notice that once reinstalled you will have back all data and configuration. But I agree, not a cool thing to experience @Awalker Good to hear that all is ok with Service Manager. The option to update is most likely there because the previous update did not complete successfully, but you have installed it back so it means everything you need is there... we're investigating to see what went wrong during the update. Link to comment Share on other sites More sharing options...
Awalker Posted August 4, 2017 Author Share Posted August 4, 2017 @Victor Many thanks for the assistance Link to comment Share on other sites More sharing options...
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