Dan Munns Posted July 28, 2017 Share Posted July 28, 2017 Hi all, This is probably a simple thing but can you filter the priorities displayed in the drop down based on the request type? I have a large number of service requests logged with P1-P4 priorities and a few incidents logged as 1/2 day requests. I have tried explaining to the relevant teams that incidents are logged with P1-P4 and service requests are logged as 1/2 or 5 day requests but it has fallen on deaf ears (many times) so if they don't have the option to get it wrong then it will make my life easier (and reporting a lot more accurate) I thought that they would filter based on the fields in the SLAs but that isn't the case. Thanks Dan Link to comment Share on other sites More sharing options...
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