Find and update assets linked to a request

[Guest Paul Alexander]

Is there a way in a BPM to get and update particular assets which are linked to the request?

For instance, we'd like to create a BPM which will mark a particular asset as 'retired' or 'in service' by linking it to the request. I was envisioning (is that a word?!) being able to select specific assets in a Prog Capt, then linking those items to the request. Then, further on in the BPM updating the status of those assets.

I can't see a way in the BPM to get the associated assets (or any assets!)....

thanks

[ArmandoDM]

Hi @Paul Alexander

there is no BPM operation to update the state of the assets linked to a request.

I may double check for you if there is any change in the pipeline to introduce this new operation.

Regards,

Armando

[Guest Paul Alexander]

Hi @ArmandoDM

That would be helpful thanks. 

[Guest Paul Alexander]

Hi @ArmandoDM

Has any more thought been given to updating Assets from a BPM please? We're in the middle of a workshop to figure out our Asset Management process and having Hornbill update asset details within a BPM would make this much easier!

 

thanks

Paul

[Steven Boardman]

Hi @Paul Alexander this is a change we would like to do, it is not currently scheduled so i would not delay your asset management process right now, but once it is scheduled we will post back and update this post  

[Steven Boardman]

@Paul Alexander just an update to let you know we have added a number of new business process operations which will allow for the automatic adding or and updating to assets associated to requests, these include:

* Options to add all assets linked to a customer to a request

* Option to add specific asset classes / types of assets linked to customer to a request

* Existing PC options to add any assets to a request is retained

* Options to update all assets linked to a request

* Options to update selective assets based on class and types

* Options to update generic and class specific attributes of assets linked to requests

These options will be available in the coming weeks (once testing etc is complete)

 

[Guest Paul Alexander]

Hi @Steven Boardman

Sounds good...I look forward to seeing what's on offer!!