Guest Ehsan Posted July 21, 2017 Share Posted July 21, 2017 Hi @nasimg, Hope you're doing well. Just wanted to follow up on the ability to update multiple Requests through the Requests List - I am pleased to inform you that we have now completed implementing this enhancement. It will be available in the next 2 weeks - Please look out for this on the Release Notes for the Hornbill Service Manager app. Thanks, Ehsan Link to comment Share on other sites More sharing options...
nasimg Posted July 21, 2017 Share Posted July 21, 2017 Hi @Ehsan Only one word to say FANTASTIC This is my biggest feature request - let me know if you are looking at other multiple actions (settting priority, on-hold, emailing). Nasim Link to comment Share on other sites More sharing options...
Guest Ehsan Posted July 21, 2017 Share Posted July 21, 2017 Great to hear! Link to comment Share on other sites More sharing options...
nasimg Posted November 12, 2020 Share Posted November 12, 2020 Multiple actions have improved since 2017....now have priority, reassign, boards and cancel but still looking for on-hold, change customer and email in bulk. Nasim 1 Link to comment Share on other sites More sharing options...
Guest Paul Alexander Posted January 22, 2021 Share Posted January 22, 2021 +1 for bulk on-hold for definite for us.... Link to comment Share on other sites More sharing options...
HGrigsby Posted February 1, 2021 Share Posted February 1, 2021 Please, please can we email a selection of tickets??? (and put them on hold after too I know I've asked before but it would be so helpful just now Thanks Helen Link to comment Share on other sites More sharing options...
HHH Posted February 2, 2021 Share Posted February 2, 2021 17 hours ago, HGrigsby said: Please, please can we email a selection of tickets??? (and put them on hold after too I know I've asked before but it would be so helpful just now Thanks Helen +1 for @HGrigsby's idea about emailing and changing status from the request list Link to comment Share on other sites More sharing options...
Adrian Simpkins Posted February 2, 2021 Share Posted February 2, 2021 +1 here - both handy options to have available Link to comment Share on other sites More sharing options...
AndyGilly Posted February 2, 2021 Share Posted February 2, 2021 +1 from us Link to comment Share on other sites More sharing options...
samwoo Posted February 22, 2021 Share Posted February 22, 2021 Can we also have the option put this a linked requests on-hold? this feature could be enabled within the sub-status configuration as not every sub-status should allow bulk on-Hold actions. +1 for the other options too 1 Link to comment Share on other sites More sharing options...
nasimg Posted December 2, 2021 Share Posted December 2, 2021 Hi @Ehsan Just checking if there is anything on the roadmap for new features on the Multiple Actions (on-hold, change customer, linking,). Doesn't look like there have been any updates since last year, I'm hoping we don't have to wait 3 years for the next lot Nasim 1 Link to comment Share on other sites More sharing options...
Neal Hickson Posted March 10, 2022 Share Posted March 10, 2022 Hi @Ehsan Just wanted to follow up on @HGrigsby's idea regarding emailing selected groups of tickets and also the possibility of having a group on-hold function. Bulk tickets (50+) for contacting users at specific times would ideally be placed on hold and emailed as a group rather than individually. Please can you advise on the possibility and if this is planned at all ? Thanks Neal 1 Link to comment Share on other sites More sharing options...
Smurfy Posted March 30, 2023 Share Posted March 30, 2023 Hi I would like to raise this request again. The ability to put bulk calls on hold. We have intakes where we have 30 jobs on for individuals needing equipment. We need to put these on hold until their start date. It is quite tedious to open each on putting it on hold. They need the same date and same reason so it would really asset us to be able to put them all on hold like we can if we are assigning or updating. Please :) Thanks Link to comment Share on other sites More sharing options...
HHH Posted March 30, 2023 Share Posted March 30, 2023 +1 for being able to change status (or if the requests are of the same type, of sub-status) from request list Link to comment Share on other sites More sharing options...
Smurfy Posted November 10, 2023 Share Posted November 10, 2023 Hello Can I bump this up again please? I would like to be able to tick multiple tickets from a request list and put them all on hold with the same substatus and on hold comments. Currently I have to click each one, wait for it to load and then put it on hold and then go back to the list and do it for the next one. This is quite time consuming and as sometimes I have have 30 tickets needing to be put on hold. Thanks Link to comment Share on other sites More sharing options...
Steve Giller Posted November 10, 2023 Share Posted November 10, 2023 On 30/03/2023 at 10:09, Smurfy said: We have intakes where we have 30 jobs on for individuals needing equipment. We need to put these on hold until their start date. It is quite tedious to open each on putting it on hold. Why not have the start date as part of the Capture and use that to put them on hold automatically? Link to comment Share on other sites More sharing options...
Smurfy Posted November 13, 2023 Share Posted November 13, 2023 Yes Steve thanks, that is an option. Still would be nice to be able to put multiple calls on hold for the future. Link to comment Share on other sites More sharing options...
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