Shamaila.Yousaf Posted July 17, 2017 Share Posted July 17, 2017 I have uploaded a number of our documents in Document Manager and shared to my team. I have tried dragging and dropping the file from document manager into a service request and it doesn't allow me to do so, silly question but is this the correct way to do this? Regards Link to comment Share on other sites More sharing options...
Guest NadeemMazhar Posted July 17, 2017 Share Posted July 17, 2017 Hi @shamaila.yousaf There is no such thing as a silly question Unfortunately we cannot drag and drop from any files embedded within document manager. The correct way would be to download the file from document manager onto your machine, perhaps your desktop or downloads folder. You can then either drag and drop that file into the Request directly from where the file was downloaded or you can point to the file location and upload. Hope that helps. Nadeem Link to comment Share on other sites More sharing options...
James Ainsworth Posted July 17, 2017 Share Posted July 17, 2017 Hi Shamaila, We do have a planned change which will add a Document Manager Plug-in on a request. Once this has been completed it will allow you to link documents in Document Manager to your requests. I will keep this post updated and this change progresses. Kind regards, James 2 Link to comment Share on other sites More sharing options...
samwoo Posted July 17, 2017 Share Posted July 17, 2017 8 minutes ago, James Ainsworth said: Hi Shamaila, We do have a planned change which will add a Document Manager Plug-in on a request. Once this has been completed it will allow you to link documents in Document Manager to your requests. I will keep this post updated and this change progresses. Kind regards, James Pllleeeassee add me as an interested party to this change! Cheers! Link to comment Share on other sites More sharing options...
James Ainsworth Posted July 17, 2017 Share Posted July 17, 2017 Most definitely @samwoo. I will make sure that both you and Samaila are added. Regards, James 2 Link to comment Share on other sites More sharing options...
Shamaila.Yousaf Posted July 17, 2017 Author Share Posted July 17, 2017 Thanks all! Link to comment Share on other sites More sharing options...
Kelvin Posted July 17, 2017 Share Posted July 17, 2017 This would be very helpful and stop a lot of additional attachments being uploaded. 1 Link to comment Share on other sites More sharing options...
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