Webhook events not hitting endpoint

[carlt]

Hi 

I'm following the Webhooks guide in the wiki (using requestb.in) but the Service Manager events aren't making it into my RequestBin. I've tried the Incidents Created and Updated events.

Looking at EspServerService.log the issue seems to be SSL related - 'Failed to read beginning of SSL/TLS record'. Is this a Service Manager issue?

877103    13 Jul 2017 3:37 PM    error    general    2876    post_http_request: ChilkatLog:
  SynchronousRequest:
    DllDate: Mar 11 2016
    ChilkatVersion: 9.5.0.56
    UnlockPrefix: HORNBLHttp
    Username: LIVENODE4:SYSTEM
    Architecture: Little Endian; 64-bit
    Language: Visual C++ 12.0 / x64
    VerboseLogging: 0
    domain: requestb.in
    port: 443
    ssl: 1
    httpRequest:
      httpVersion: 1.1
      verb: POST
      path: /12ei3g01
      contentType: text/xml; charset=utf-8; charset=utf-8
      charset: utf-8
      sendCharset: 0
      mimeHeader: 
    --httpRequest
    fullRequest:
      a_synchronousRequest:
        generateRequestHeader:
          httpRequestGenStartLine:
            genStartLine:
              startLine: POST /12ei3g01 HTTP/1.1
            --genStartLine
          --httpRequestGenStartLine
          addCookies:
            Not auto-adding cookies.
            sendCookies: 1
            cookieDir: 
          --addCookies
        --generateRequestHeader
        fullHttpRequest:
          domain: requestb.in
          port: 443
          ssl: 1
          openHttpConnection:
            Opening connection directly to HTTP server.
            httpHostname: requestb.in
            httpPort: 443
            ssl: 1
            socket2Connect:
              connect2:
                connectImplicitSsl:
                  clientHandshake:
                    clientHandshake2:
                      readHandshakeMessages:
                        Failed to read beginning of SSL/TLS record.
                      --readHandshakeMessages
                    --clientHandshake2
                  --clientHandshake
                  Client handshake failed. (3)
                --connectImplicitSsl
                ConnectFailReason: 103
              --connect2
            --socket2Connect
            connect: Socket connection closed.
          --openHttpConnection
        --fullHttpRequest
        success: 0
      --a_synchronousRequest
      success: 0
    --fullRequest
    totalTime: Elapsed time: 15 millisec
    Failed.
  --SynchronousRequest
--ChilkatLog

 

 

[James Ainsworth]

Hi @carlt

Thanks for your post.  I worked through the example with Request Bin and found I had the same message as you.  It is possibly that something has changed with Request Bin or we may have added security which Request Bin doesn't adhere to.   

I've put the question to our developers to see if they can shed some light on this.  

Another test tool can be found here.  I'm not so familiar with setting this up, but it might be an alternative to Request Bin.  If that too doesn't work then we can look to see if it is something on our side.

Regards,

James

[James Ainsworth]

Hi @carlt

We may have found the issue in a 3rd Party tool (Chilkat).  We are currently testing a newer version of Chilkat which looks like it corrects the issue.  Provided the new version does not impact anything else we will look to have this updated as soon as possible.

Regards,

James

.  

[Gerry]

@carlt

Further to @James Ainsworth update, we have now rolled in the  updated library we use for some comms related stuff. This will be on dev tomorrow, will make beta by Monday and should be into production in two days after that subject to testing and validation. 

Gerry

[carlt]

OK thanks for the update @James Ainsworth and @Gerry

[James Ainsworth]

Hi @carlt

I just wanted to come back to this post as I've tested the Webhooks to confirm that these are now working.  I just wanted to make sure that you were aware that the updates have been provided and that this should now be working for you.

Regards,

James