Feedback

[Darren Rose]

Hi

What does the 'feedback' rating refer to when you are logging a ticket for a User? (see attached screenshot)

This user has left feedback on tickets, and I was expecting to see that reflected here, as maybe an average score of the feedback they had left for example. 

Thanks

Darren 

[Lyonel]

@Darren Rose, hover the feedback with your mouse and you will get your answer:

(as an example):

As you can see, it is indeed an average of the feedback given (just looking at the numbers here: (21 * 5 + 3 * 4 + 1 * 0)/(21 + 3 + 1) = 117 / 15 = 4.68 => 5 (when rounding)

I hope this answers your question. Have a nice day!

[Darren Rose]

@Lyonel that's what I was expecting, but hovering over the results doesn't show anything, even though I know he has left feedback. very odd....