How to find more details on the latest released updates?

[lee mcdermott]

Hi,

I have just noticed\found the "my service manager" section when tracking a call through success.hornbill...

In here there is a section showing what has been released to live in the last 90 days 

One I am interested in in particular is CH00141050 - auto close child tickets from a parent ticket.

 

Where or how do you find out more information on these changes that have been applied i.e. how this works and how to set it up if required.

 

thanks

 

lee

 

[Guest NadeemMazhar]

Hi @lee mcdermott

The section to view what has been released to Live can be found in the following section in the forum:

https://forums.hornbill.com/forum/135-announcements/

Kind regards

Nadeem

 

[lee mcdermott]

@NadeemMazhar

 

thanks for that..but how do you actually relate this to whats on the success.hornbill pages?

 

As below I would like to find out about Ch00141050 - not just the info displayed below - but how this works and how to configure it

the announcements just have a short line on what it is and dont go into any detail.