lee mcdermott Posted July 12, 2017 Share Posted July 12, 2017 Hi, I have just noticed\found the "my service manager" section when tracking a call through success.hornbill... In here there is a section showing what has been released to live in the last 90 days One I am interested in in particular is CH00141050 - auto close child tickets from a parent ticket. Where or how do you find out more information on these changes that have been applied i.e. how this works and how to set it up if required. thanks lee Link to comment Share on other sites More sharing options...
Guest NadeemMazhar Posted July 12, 2017 Share Posted July 12, 2017 Hi @lee mcdermott The section to view what has been released to Live can be found in the following section in the forum: https://forums.hornbill.com/forum/135-announcements/ Kind regards Nadeem Link to comment Share on other sites More sharing options...
lee mcdermott Posted July 12, 2017 Author Share Posted July 12, 2017 @NadeemMazhar thanks for that..but how do you actually relate this to whats on the success.hornbill pages? As below I would like to find out about Ch00141050 - not just the info displayed below - but how this works and how to configure it the announcements just have a short line on what it is and dont go into any detail. Link to comment Share on other sites More sharing options...
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