Auto closure of calls not working

[Dan Munns]

Hi all,

I remember some chatter about the auto close node not working correctly but as far as I was aware this had been fixed.

At the moment it seems that in our instance it is not working and the auto close isn't kicking in.

I did have the timer set incorrectly to start (I had it set to two days, which I assume was keeping them open for 48 working hours or approx. 5 working days so have now set it to 20 hours for 2 working days) but have since changed that but it is still not closing the calls.

Any ideas what may be going wrong here?

Thanks

Dan

[nasimg]

Hi @Dan Munns

I haven't used this node yet as I was told it would still close tickets reopened by the customers (we do allow this).

Although a proper fix is coming shortly - in your scenario I would have thought it should still close the ticket.

Regards

Nasim

[Dan Munns]

@nasimg I thought that as well but it doesn't seem to be closing them at all.

[Guest NadeemMazhar]

Hi @Dan Munns,

 

Please can you share a screenshot of your configuration for the autoclosure node. As far as we are aware, the autoclose node has been fixed a while ago.

Kind regards

Nadeem

[Dan Munns]

Hi @NadeemMazhar

Screenshots attached as requested

 

[Victor]

@Dan Munns please raise a support request with us regarding this issue. We need a bit more detailed (thorough) investigation to see what's going on...

[Dan Munns]

@Victor

Will do