samwoo Posted July 4, 2017 Share Posted July 4, 2017 Hello, I would like to request the "Apply Email to Request" from within the Email section to also try and match any External References for all calls? Some external suppliers cannot hold our internal reference number (Hornbill) in their response emails so we have to rely on their own request reference numbers. But the auto finding of tickets where the external reference matches a something in the body or subject of the email doesn't work. In this case I had to go hunting for the request in order to find the request reference to apply the email to. Can this be extended to the Email Routing rules as well? Thanks, Samuel Link to comment Share on other sites More sharing options...
James Ainsworth Posted July 12, 2017 Share Posted July 12, 2017 Hi @samwoo I've raised a change proposal to have a look at this requirement. We will update this post as it progresses. Regards, James Link to comment Share on other sites More sharing options...
samwoo Posted July 14, 2017 Author Share Posted July 14, 2017 Thanks @James Ainsworth really appreciate that. Link to comment Share on other sites More sharing options...
Steve Giller Posted July 26, 2017 Share Posted July 26, 2017 I can see this becoming useful as we develop our processes. 2 Link to comment Share on other sites More sharing options...
samwoo Posted October 2, 2020 Author Share Posted October 2, 2020 Hi, Just spotted this extremely old request - @James Ainsworth was this change ever introduced? I cannot find any way to apply an email to a request based on the external reference number with no Hornbill Reference number in the Subject as of current. Thanks, Samuel Link to comment Share on other sites More sharing options...
samwoo Posted January 4, 2021 Author Share Posted January 4, 2021 Hello and Happy New Year, I am wondering if this made it through any internal discussions at Hornbill? Thanks, Samuel Link to comment Share on other sites More sharing options...
Adnan Zamurred Posted February 2, 2021 Share Posted February 2, 2021 Hi All, I am also interested in this request by @samwoo, would like to know if this is being considered Link to comment Share on other sites More sharing options...
James Ainsworth Posted February 2, 2021 Share Posted February 2, 2021 Hi Adnan, Thanks for your interest. I'll add you to the change that we have in our backlog. It's not scheduled for development but I'll continue to review the change and I'll update this post if there is any progress. Regards, James 1 Link to comment Share on other sites More sharing options...
Martyn Houghton Posted February 5, 2021 Share Posted February 5, 2021 +1 for us as well Link to comment Share on other sites More sharing options...
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