Sub Statuses Precedence - Global vs Service

[Martyn Houghton]

@James Ainsworth

Is there an precedence applied where you have both Global and Service based Sub Statuses?

The reason for asking is that as we are implementing a number of different Service Desks with the same platform, where we will have a large majority of our services (100+) where we will wan to set common Global Sub-Statuses, but also have a number of other Services where we would want different Sub-Statuses.

At the moment I believe you will get Global Sub-Statuses plus any local Service based ones as well. It would be good to have the option to turn off either as a whole or individually the inheritance of the Global Sub-Statuses at the Service Level.

Also as Sub-Statuses will not doubt be closely aligned with 'Service Levels' it would be good to be able to potentially link Sub-Statuses at this level, so you do not have to apply it at 'Service' level.

Cheers

Martyn

[James Ainsworth]

Hi Martyn,

I agree that you should be able to turn off a global sub-status on an individual service.  I'll raise a change to have this looked at.

Regards,

James

[Martyn Houghton]

@James Ainsworth

Thanks, that would be a great help.

Cheers

Martyn

[Martyn Houghton]

@James Ainsworth

After working on sub-statuses quite a bit over the last couple of days, I coming to the conclusion that actually it would be better to have the ability to attached Sub-Statuses to services the same way you do with new Service Levels.

Cheers

Martyn