AndyColeman Posted June 21, 2017 Share Posted June 21, 2017 Good morning all. When emailing our createincident email address (auto generate ticket), hornbill is not setting the source, so attached images are not available. Any ideas how to include the images? Thanks! Link to comment Share on other sites More sharing options...
Victor Posted June 21, 2017 Share Posted June 21, 2017 @AndyColeman the auto generate ticket functionality was never designed to process attachments (e.g images) but is something our dev team have in mind to add in a future update. Link to comment Share on other sites More sharing options...
nasimg Posted June 21, 2017 Share Posted June 21, 2017 Hi @Victor and Andy You can still see the image using the "more actions - view email", then add it to the ticket if you want (using the apply to request) Nasim 1 Link to comment Share on other sites More sharing options...
AndyColeman Posted June 26, 2017 Author Share Posted June 26, 2017 Thanks @nasimg appreciated! Link to comment Share on other sites More sharing options...
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