Automatic association service - support team

[andrea_bariggi]

Good Afternoon,

I associated the service with the support team and I think to have done a good job.

Unforunately when I record a new ticket using this service, in automatic the ticket doesn't go to support team. I must clic on assign button .

I send you the print screen of my configuration of business process .

Where is my error ?

 

Regards

Andrea

 

[ArmandoDM]

Hi @andrea_bariggi

I see in the dropdown its selected "Outcome". Can you select "Service" and try again, please?

 

Regards,

Armando

[andrea_bariggi]

Hi Armando,

well done  

Thank you so much .  Now the new services are ok

 

Regrads

Andrea