andrea_bariggi Posted June 16, 2017 Share Posted June 16, 2017 Good Afternoon, I associated the service with the support team and I think to have done a good job. Unforunately when I record a new ticket using this service, in automatic the ticket doesn't go to support team. I must clic on assign button . I send you the print screen of my configuration of business process . Where is my error ? Regards Andrea Link to comment Share on other sites More sharing options...
ArmandoDM Posted June 20, 2017 Share Posted June 20, 2017 Hi @andrea_bariggi I see in the dropdown its selected "Outcome". Can you select "Service" and try again, please? Regards, Armando Link to comment Share on other sites More sharing options...
andrea_bariggi Posted June 21, 2017 Author Share Posted June 21, 2017 Hi Armando, well done Thank you so much . Now the new services are ok Regrads Andrea Link to comment Share on other sites More sharing options...
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