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Automatic association service - support team


andrea_bariggi
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Good Afternoon,

I associated the service with the support team and I think to have done a good job.

Unforunately when I record a new ticket using this service, in automatic the ticket doesn't go to support team. I must clic on assign button .

I send you the print screen of my configuration of business process .

Where is my error ?

 

Regards

Andrea

 

Assign the services with support team.PNG

Configuration Service - back office E-commerce.PNG

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