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Filter today's logged ticket


Joyce
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Hi,

I am trying to create a 'live counter ' for ticket logged today, as list of counter widget. How do I felt for it to count tickets logged today?

so what should h_Datelogged be equals to? in the sql query.

I have try, now() and Today() but I am not getting any value.

Thanks.

Regards,

Joyce

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@Joyce

There are a number of example measures, widgets and dashboards on the sandbox instance, where you take take a look at queries etc.

One Example dashboard containing List of Counter widgets is shown below:

Screen Shot 2017-06-15 at 18.15.45.png

The Incidents logged today in this example was configured as follows:

Screen Shot 2017-06-15 at 18.18.41.png

You can take a look at these examples on the public sandbox, and get access to it by requesting access and getting emailed access details from here:

https://www.hornbill.com/try-now/service-manager/

This instance has it's data refreshed nightly, and we are always adding new examples.  Hopefully it might be a useful resource for examples of widgets etc.

Steve

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