Human Task - Email Notification Option on outcomes

[Martyn Houghton]

At the moment it is not possible to make use of the response/reason text entered into the system when completing a a human task, as it is not accessible as a variable in the email templates.

It would be really useful to have an option on each outcome from a human task to generate an email notification using a template and pass the response/reason text into the template as a variable.

For example you would be able to generate an automated email to advise that your request has been put on hold with the following update. Where as at the moment you have to do a manual email from the request then complete your activity as well.

Cheers

Martyn

[Victor]

@Martyn Houghton hmm... maybe use a request custom field to store the task outcome and then use this custom field in the template?

[Martyn Houghton]

@Victor

Was not aware you could store the outcome of a task in a custom field. How do you do this?

Cheers

Martyn

[Victor]

@Martyn Houghton like this:

 

Use CTRL + SHIFT + LMouse to open the variable picker. Then from the list select "Task Details". Then select the task itself and then you will have the list of the task details as in the screenshot...

[Martyn Houghton]

@Victor

Thanks. I give that a try.

Cheers

Martyn