Martyn Houghton Posted June 8, 2017 Share Posted June 8, 2017 At the moment you are limited to 13 variable when setting up Snippets. It would be really useful to have the ability to use a number of additional ones, like it was possible using the remote call query in support works. Can I suggest the following at a starter:- Owner - add Job Title, Email, Work Phone and Work Mobile Current Analyst - not all updates/emails are done by the Owner so the ability to insert the current users Name, Job Title, Email, Work Phone and Work Mobile Status Catalog Name Service Level Team Name It would also be useful to be able to include Custom Fields as well. Cheers Martyn 1 Link to comment Share on other sites More sharing options...
ArmandoDM Posted June 9, 2017 Share Posted June 9, 2017 Hi @Martyn Houghton we have a change scheduled for adding new variables to the snippets. I will mention the variables you suggest to be added as new variables. Regards, Armando Link to comment Share on other sites More sharing options...
Martyn Houghton Posted June 9, 2017 Author Share Posted June 9, 2017 @ArmandoDM Thanks for the update as this would be a really useful addition. Cheers Martyn Link to comment Share on other sites More sharing options...
Martyn Houghton Posted August 23, 2017 Author Share Posted August 23, 2017 @ArmandoDM Just wondering if there was any update on the additional snippet variables? Cheers Martyn Link to comment Share on other sites More sharing options...
James Ainsworth Posted August 23, 2017 Share Posted August 23, 2017 Hi Martyn, Thanks for your post. On the email component we are also looking at a significant change that will allow the Email Action on a request to include images, hyperlinks, templates etc. In order to adopt this new email action component we will have to manage very carefully the existing snippets. We may find that we will make this move to the new email action component before the additional snippets are added. Regards, James Link to comment Share on other sites More sharing options...
Martyn Houghton Posted August 24, 2017 Author Share Posted August 24, 2017 @James Ainsworth Thanks for the update. Having greater capacity in the action component will be a great addition as well. Cheers Martyn Link to comment Share on other sites More sharing options...
SJEaton Posted August 24, 2017 Share Posted August 24, 2017 We're definitely interested in more variables and the use of custom fields in snippets too so look forward to the change! Sam Link to comment Share on other sites More sharing options...
Gary@ADL Posted August 24, 2017 Share Posted August 24, 2017 Please can it be considered to add the snippets section onto the resolve call section, (and also the ability to attach files would be nice), thanks Gary 1 Link to comment Share on other sites More sharing options...
Dan Munns Posted November 7, 2017 Share Posted November 7, 2017 +1 for snippets in the resolution area. There is only so many times you can type 'Your access has been changed as requested. Please log off and back on for changes to take effect' before you want to bang your head against your desk. 1 Link to comment Share on other sites More sharing options...
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