Jump to content

Request Print - Customer Visible entries


Recommended Posts

When printing a request from within Service Manager you can choose to select the content in terms of sections to include, however there is not the option at the moment to only include those which are set to the visibility of 'Customer'.

Often we will get a request to provide a report or printout of the whole request timeline to a customer, which at the moment we can only do via a report option in order to filter out the Team and Owner visibility options.

Having a additional option on the print function to include/exclude the Team and Owner marked entries would enable us to use the Print option for this requirement.

Cheers

Martyn

Link to comment
Share on other sites

  • 7 months later...

Hi @Martyn Houghton just an update to this one to let you know there will be option in the Print request Timeline Options to filter in / out posts based on their visibility levels (privacy levels)

image.png

This will be included in the next Service Manager update which is due out in the next couple of weeks

Steve

Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share

×
×
  • Create New...