Default problem management user role

[Guest Sonali]

Hi

I have the default problem management user role assigned to me. I am able to open known errors that have been raised by myself. However I am unable to open know errors that have been raised by others (I can see then in the request list).

Error: You do not have permission to view this request

Please can you help me

Sonali

[Guest Chaz]

You'll see this message when you are not allowed to open a Request because of how Service Subscriptions work. Do you support the Service that the Request was raised against and if there's no Service, are you part of the team that Request is assigned to?