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Error when trying to change customer


nasimg
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Previously we have been able to change customer, but now we get the following error when trying -

nodeName: API Call: Get Colleague Name; nodeId: 688c991b-449d-4801-a6b0-b4633b3b4e8a; At 543/1: "Uncaught EspMethodCall:invoke: Operation[apps/com.hornbill.servicemanager:shrGetCustomerDetails] FlowCode Exception (com.hornbill.servicemanager/flowcode/fc_ops/shrGetCustomerDetails): nodeName: Does Entity Exist: UserAccount; nodeId: c076a250-81fe-45da-934c-f2d36f939aa0; At 522/1: "Uncaught EspMethodCall:invoke: Operation[data:entityDoesRecordExist] No key value specified, unable to query record"
 throw(e);
_fc_node_exec_c076a250_81fe_45da_934c_f2d36f939aa0"
 throw(e);
_fc_node_exec_688c991b_449d_4801_a6b0_b4633b3b4e8a

I recall seeing something about the latest version of Service Manager fixing something about this but I can't find the text now. I am going to update regardless of this but wanted to see if you have seen this error (screenshot attached)

Nasim

 

 

change customer 2.PNG

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