Custom Roles

[Guest Sonali]

Hi

I have created a new role (see attached). Also see the roles assigned to user. However on the drop it provides me the option to create a known error but then it says I don't have the permissions.

I would rather it not appear in the drop down. 

Can you help me please. I am not sure where I am going on wrong here

Thanks

Sonali

[Hornbill Staff DR]

Hi Sonali,

 thanks for your post.

This appears to be an inconsistency in the rights that control the availability of the "Raise New" menu items. The buttons to initiate the raising of a specific call class are governed by the "Can Create..." right. The inconsistency arises in that the availability of the "Known Error" menu item is actually being controlled via the "ViewProblemManagment" right. This is incorrect and I have raised this with dev. They will look to address this in time for the next Service Manager build (968 or greater).

If you need some context to any error messages you're getting, please post them and I'd be happy to comment.
I hope that helps,

Dan

[Guest Sonali]

Hi Dan

That's make sense however why am I unable to view a service request (I have view permission assigned to me)? 

I think I am doing something wrong here

Sonali

[Hornbill Staff DR]

Hi Sonali,

Creating a custom role is a very advanced task and can involve a lot of trial-and-error and require testing to ensure that you've got it right. Is there a reason why a combination of the out of the box security roles wont suffice?

Dan