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Restricting Visibility on Customer Request Timeline


SJEaton
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Hi

There are certain  request updates that we don't want the customer to see on their request timeline but that we still want shown on the request owners timeline.  I have been trying this out by selecting manual system timeline update as yes but then visibility as owner (see screenshot of email node) but this seems to have meant the update doesn't show on either timeline??  Can someone advise what I need to configure in an auto task so that the update only shows on the owners timeline please?

Thanks, Sam

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