Hornbill Service Manager not working

[AndyColeman]

Hi all,

Not sure if this is just us but our Service Manager has stopped working for all clients as of 10 minutes ago. 

We are getting the following error messages in all areas of Service Manager. 

Any urgent assistance would be greatly appreciated.

Thanks,

Andy

 

[Victor]

@AndyColeman we're aware of the issue and currently investigating

[Victor]

@AndyColeman the error is sorted now, let us know if you still affected by this.

[AndyColeman]

Thanks @Victor all sorted now. 

[AndyColeman]

Sorry @Victor I spoke too soon. It has gone again. 

[nasimg]

Same for us!

[Simulr]

Afternoon,

 

Any contact details for future reference?

 

Thanks

 

Simon 

[nasimg]

Its been back for approx 20 mins for us - does this mean I can give the all clear?

 

Nasim

[Victor]

@AndyColeman @nasimg @Simulr the data service which all your instances are using did have some issues around 11:45 today and briefly afterwards. Our development and cloud teams are currently investigating the root cause for this. The services should be back up and running however until we establish the exact cause for this and implement some measures to avoid this you might experience brief downtimes (1-5 min).