Site list not populating anymore for logged calls?

[lee mcdermott]

Hi,

 

just wanted to raise the following issue. Recently we had an issue with the site list being very slow to populate during progressive capture.

The fix was included in yesterdays update and I have now tested this again and it seems to be working ok again.

 

However on calls already logged if trying to add or update the site information the site field does not search at all anymore and the drop down list only shows 5 sites?

 

this was working the other day as I did update a call and the site list populated. albeit in a random order - i.e it was never showing sites alphabetically?

 

Screen shot attached showing only 5 sites available and the box does not search anymore.

 

thanks

 

lee

[Victor]

@lee mcdermott we need to investigate this with support. Would you mind raising a request/incident via a web form here: https://www.hornbill.com/support/?request/ ?

[lee mcdermott]

@Victor

 

ok will do

 

cheers lee

[cchalmers]

@Victor We are having the same issue since completing the update this morning

[Victor]

@cchalmers can you log a request/incident as well please? Thanks!

[Victor]

@lee mcdermott @cchalmers issue is now fixed. We deployed an update to SM which contains the fix. You would need to update SM app to have the fix available in your instance.