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Can't enter text in Reference field of Routing Rule

Guest Paul Alexander

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Guest Paul Alexander


I may be missing something obvious here...but.....

I'm trying to create an email  Routing Rule, but I can't enter anything in the 'Reference' field.......I can highlight the field, but as I start typing the box turns yellow, nothing is entered in the box and the rules don't work.

I had this working a few days ago, but I noticed this morning that they'd stopped, so I took a look to see if I'd missed something, and noticed the Reference field was blank. That's when I discovered I couldn't type anything in the box.

I can create a new rule, but the same thing happens when I try to enter anything in the Reference field. 

Anyone got any ideas please?




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