Mutliple Mailboxes

[SJEaton]

Hiya

 

Some of my request analysts have access to more than one mailbox, including myself.  I can't however see how you can toggle between the different mailboxes in Hornbill Live and therefore can currently only view one of them. Can someone advice please?  Thanks

 

Samantha  

[Martyn Houghton]

@SJEaton

When you are in the mailbox view they should be listed at the top left hand corner.

 

When you are in Service Manager and using the Email option you will get a From option if you have access to multiple shared mailboxes.

 

 

Cheers

Martyn

 

[SJEaton]

I've attached both mailboxes to my roles but still can't see them listed in the top left hand corner.  All I can see is this:

Are there any other setting I need to have in place in order the give myself the access to the multiple shared folders? 

 

Thanks

Sam

[Martyn Houghton]

@SJEaton

In our setup we created a separate mailbox role for each shared mailbox and then allocated membership of these to the individuals, with the rights below.

Also we when you get access sorted you need to be careful about which mailbox is used when sending emails from requests in the live user app as there is no current default settings and choose the first one alphabetical in the list. Which is why we have raised the issue below about having a default per service.

Cheers

Martyn

 

[SJEaton]

I think we've done all this already but I will ask our system administrator to take another look

Sam

 

[SJEaton]

This worked, thanks!

[Martyn Houghton]

@SJEaton

Glad you got it sorted.

Cheers

Martyn