Harry Hornbill Posted May 10, 2017 Posted May 10, 2017 Hello Everyone The latest build of Hornbill Service Manager (963) has been released to live.Change Log for this release are as follows:New Service Manager specific items can now be added to BPM Timeplans Emails are marked as read when using the 'Apply To Email' option Snippets now have the options to include the current date, current time or current date time Create your own Sub-statuses Change Added "On Hold" as selectable status in Request Global Search Fix The awaiting feedback filter on request list would show the owner as the customer in the Portals Added fix for FAQ video height in Portals If a label is used in the questions section, the actual label saying 'label' is hidden. The home icon would not always work in the Hornbill mobile app version of Service Manager Improved handling of BPM errors when no SLAs are configured Grabbing the scrollbar when you have lots of snippets would close the menu Release Type can be used as in the customer expressions of a decision node Unable to close a request after a period of time When a request is updated via email, the content of the email will now be included in the analyst/team notification email Dynamic checkbox in a progressive capture does not populate custom field checkboxes The BPM for a Catalog item could not be unset Couldn't set the customer of a Request if you removed the previous one If you unlink an Asset in Progressive Capture, you can't search for it again Improved performance when searching for Sites in Progressive Capture When an asset is in policy in Configuration Manager, the edit button is below the timeline meaning it is not visible until you reach the end of the timeline Going back to the search results in the Portals would cause the page to refresh Replaced strings with Service Category instead of Request Category Level Not possible to order Requests against a Service You could change the Request type when logging a Request using Catalogs in Progressive Capture On smaller screens you were not able to toggle between the Request list and personal dashboards
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