Known Errors raised from Problems

[Guest John_C]

Hi

When creating a new Known Error off a Problem (through the link section - Raise new link request) are the summary and description fields the only info that copies over from the original problem? On the second screen of the business capture the Workaround and Root Cause fields are blank, meaning you have to write the same info as in the problem. Can these fields be auto-populated using the fields from the Problem?

 

Thanks

[Guest Ehsan]

Hi @John_C,

Thank you for your post. I can see how the content of the Workaround field in a Problem can be used when raising a Known Error although, Root Cause is present in a Problem by default. I will discuss this requirement with the team and get back to you with the outcome.

Thanks,

Ehsan

[Guest John_C]

Thanks Ehsan

Here is a screenshot to clarify my query. The fields in question are blank, even though the KE has been raised from a Problem which have the 2 fields in question filled in

[Guest Ehsan]

Thanks for clarifying @John_C