Jump to content

Aborting a Progressive Capture


SJEaton
 Share

Recommended Posts

Hiya

We have a progressive capture that should only be completed if the customer doesn't have access to our SAP system to undertake a transaction themselves. I therefore ask a question upfront in the progressive capture that asks the customer if they have access to our SAP system.  If they answer yes then it advises them to use the SAP system instead. If they answer know then it just progresses to the next question in the capture.  With the option where they answer yes, I want to then abort the capture so that a request isn't logged but can't find how to do this.  Can someone advise if this can be done please?

Thanks

Samantha 

Link to comment
Share on other sites

Guest Mohamed

Hi @Samantha,

Thanks for your query, unfortunately we don't support aborting a progressive capture. Currently, all progressive captures "End" successfully and raise a request at the end of it

Regards

Mohamed

Link to comment
Share on other sites

Hi Mohamed

See screenshot of what I've configured in the workflow below.  I thought this would cancel the request once it was logged but it generates this error .  Do you know what I've done wrong? 

Capture2.PNG

Link to comment
Share on other sites

Maybe if you could just advise what you would do in a workflow to cancel a request straight away if a certain question was answered in the capture that might help me sort it out.  Much appreciated.

Sam

Link to comment
Share on other sites

Hi @SJEaton

If you are getting a stage checklist validation error it is usually because you have tried to exit the stage, and Mandatory Checklist items have not been marked. 

When you are creating your first stage, and setting checklist items, you have the choice to mark these as Mandatory, or Optional.  If you have a scenario where the request is going to be cancelled (as you appear to have) then this should be an Optional checklist item, but so should the other checklist items which exist in this stage which may come into play if you don't follow the cancel path, but instead follow the MSS / ESS 'no' option in your example.

If you set your checklists items to optional this may do the trick

What we are basically saying is, we have two possible routes this process could follow, and as down either route we have checklist items, but because we don't know which route will be taken at design stage, we need to set the checklist items as optional.

Screen Shot 2017-04-28 at 17.15.30.png

Let us know how you get on

Steve

  • Like 1
Link to comment
Share on other sites

13 minutes ago, SJEaton said:

It doesn't cancel the request automatically though as I thought it would as I've set a Cancel Request Node 

@SJEaton it could be because you have enabled mandatory comments on request canceling. The BP does not have the "comment" option when canceling. Try and disable this setting and give it another try to see if the BP does the cancelling...

app.requests.cancel.commentMandatory.PNG

  • Like 1
Link to comment
Share on other sites

  • 3 years later...

Hi 

I know this thread is a bit old but I want to be able to hide the finish button in the progressive capture too.

I have PCs that contain links to other catalog items, allowing me to only display a couple of buttons for the end user but with links to a choice of what the users want to do.

This works fine unless they click the finish button which logs a blank request.  To be able to hide it from these PCs would be really helpful.

casehandling demo.PNG

Link to comment
Share on other sites

  • 1 month later...

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share

×
×
  • Create New...