Jump to content

Problems logging on to Service Manager Portal


Rohit Govind
 Share

Recommended Posts

Hi @Rohit Govind

We have just checked and your instance seems to be fine and is accessible, with no errors in the logs. You can check this yourself by going to our support page and entering your instance details, and performing a ping check.

https://www.hornbill.com/support/

Let us know if this is not what you see

Steve

Link to comment
Share on other sites

Hi @Rohit Govind

Thanks for the update. It would be highly unusual for your instance to be unavailable without us knowing about it, we monitor every aspect of our service provision and take a great deal of care over making sure everything is robust.  As @Steven Boardman mentioned, a good place to start is the https://www.hornbill.com/support/ where we have a "telco-like" self-test that makes real calls into your instance through the stack layers, this test is invaluable because the calls the test makes are made from your browser so if the tests pass then you have access.  If the tests fail because something is wrong our end it will give you a specific error message/condition, and if like in your case its something your end, the test would not even be able to reach our edge servers so that would be obvious too. 

Anyway, I am glad everything is now working for you. 

Gerry

  • Like 1
Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share

×
×
  • Create New...