Jump to content

Round Robin Assignment without using BPM

Guest Paul Alexander

Recommended Posts

Guest Paul Alexander


Is there a way of assigning (or reassigning) a list of calls using the Round Robin or 'most available' options without using a BPM?

For instance, in the Request List, if I sort the requests by Status and choose all of the Open Incidents, is there a way of reassigning those requests on a Round Robin basis (we probably wouldn't do it quite as flippantly as that, but I'm using it as an example!)

I understand that new calls can be assigned in the BPM, but was wondering if there are any other scenarios where that option could be utilised?





Link to comment
Share on other sites

Guest Ehsan

Hi @Paul Alexander,

Thank you for your post.

It is not possible to manually configure such option through the Requests List and we initially provided the mean to configure such option through the Business Process engine as an automated task. This requirement is not in our 90-day development board I am afraid although it may be considered in the future if there is more interest in this from the Hornbill community.



Link to comment
Share on other sites

  • 11 months later...
  • 2 weeks later...

+1 for this feature request.

It would be great to be able to switch auto assignment on for teams or services as required. Useful if you spot a team resistant to owning tickets until 1 minute before resolution, plus it can markedly improve response and resolution times:)

Link to comment
Share on other sites

  • Victor changed the title to Round Robin Assignment without using BPM
  • 5 months later...

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Create New...