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unable to perform password reset in customer portal

lee mcdermott

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We use SSO (single sign on) now, but before that we did use static passwords. I don't recall seeing this error but we have seen invalid sessions (but very rarely now), a couple of workarounds you could try:

1) Close all browser windows/tabs (even ones not relating to hornbill) and retry

2) Open Hornbill in a different browser if you have that option (eg. if you get the error in IE, retry in Firefox or chrome)


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