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Search Organisation Requests on Self Service


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When our customers log on to the online portal, there is a search facility available.

Some customers (where enabled) are also able to View All requests for their Organisation.  However, although these users can see all their Organisations Open Incidents, when they use any of these numbers on the Binocular Search, No Results are displayed.

Screen shots attached.

Search not working.docx

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Guest Ehsan

Hi @sprasad,

As is, the person who is logged into the Customer Portal or Service Portal can search for their own Requests (i.e. one that the logged on person is the Customer of). The search feature does not extend to Organisation's Request at the moment.



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  • 2 weeks later...

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