lee mcdermott Posted April 25, 2017 Share Posted April 25, 2017 Hi For some reason one of our BPMs failed looks like it had lost a setting when trying to add to a board. I have altered it again and it now works. However how do you close a call when a bpm has failed see screen shots below. I have selected resolve - so it says it is resolved. But is still shows in the request list under resolved where as normally we would have them closed so they disappear from the list. I have tried the run last stage but that hasn't done anything. Is there a command or something that can be run against individual calls if\when this happens? thanks lee Link to comment Share on other sites More sharing options...
lee mcdermott Posted April 25, 2017 Author Share Posted April 25, 2017 hi further to the above we have another call where the BPM hasn't been activated it has now been resolved - but i would like to be able to set the status to closed so it is removed from the request list? any ideas? Link to comment Share on other sites More sharing options...
David Hall Posted April 25, 2017 Share Posted April 25, 2017 Hi @lee mcdermott If the "run last step" didn't work then unfortunately there is currently no way to correct the BPM on the specific request. In your case of wanting to close such requests, provided you have the right to close requests for the type of request in question then once a request is resolved you should see a "Close" button on the resolution tab which will enable you to close it. Kind Regards, Dave. Link to comment Share on other sites More sharing options...
lee mcdermott Posted April 25, 2017 Author Share Posted April 25, 2017 @David Hall ah thats great thanks david... i didn't see that thats done the trick 1 Link to comment Share on other sites More sharing options...
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