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Mail routing stopped working


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We have a very simple e-mail routing to create a new incident when an email with a specific subject is received. It's been working for ages but for some reason it's not working, there are 3 emails in the inbox that should be processed automatically. I've looked in the log and it just seems to be this sequence repeatedly.


Any suggestions as to what might be going wrong?



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Hi @Victor

Test was one I was playing with rather than mess with the live one. I've changed the rule expression to use like rather than equals. Should it process anything already in the inbox or only as they are received?


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