DougA Posted April 24, 2017 Share Posted April 24, 2017 We have a very simple e-mail routing to create a new incident when an email with a specific subject is received. It's been working for ages but for some reason it's not working, there are 3 emails in the inbox that should be processed automatically. I've looked in the log and it just seems to be this sequence repeatedly. Any suggestions as to what might be going wrong? Thanks Doug Link to comment Share on other sites More sharing options...
Victor Posted April 24, 2017 Share Posted April 24, 2017 @DougA I'm looking into this... btw, the mail logs won't tell you why the routing rules did not work I might be wrong on this one... *sigh Link to comment Share on other sites More sharing options...
Victor Posted April 24, 2017 Share Posted April 24, 2017 @DougA incorrect definition of the expression in "test" rule: This is how it should be defined (if you're matching the string in the subject line): Link to comment Share on other sites More sharing options...
DougA Posted April 24, 2017 Author Share Posted April 24, 2017 Hi @Victor Test was one I was playing with rather than mess with the live one. I've changed the rule expression to use like rather than equals. Should it process anything already in the inbox or only as they are received? Doug Link to comment Share on other sites More sharing options...
Victor Posted April 24, 2017 Share Posted April 24, 2017 @DougA it does not apply retroactively I'm afraid... so emails already in Inbox woudl have to be processed manually Link to comment Share on other sites More sharing options...
DougA Posted April 24, 2017 Author Share Posted April 24, 2017 ok, thanks for the help. Doug Link to comment Share on other sites More sharing options...
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