error after update this morning

[Ralf Peters]

Hi,

we are getting constant flow control error  after upgrading  to latest version this morning !

 

Anybdy else ??

 

Thanks

Ralf

 

[Ralf Peters]

[Victor]

@all we are currently investigating this.

[Victor]

We restored services to the affected instances. @Ralf Peters do you still have troubles with your instance?

[Ralf Peters]

@Victor tickets seem to be fine  and can be opened again , email is still not coming in !

 

[Victor]

@Ralf Peters thanks for the update, we're investigating what else is affected...

[Ralf Peters]

@Victor seems to be only incoming email, outgoing email seems to work

[nasimg]

Is this affecting instances using Build: 954?

[Keith]

^ Not sure but I can tell you we are also "Cricitally" affected. We are unable to create requests or modify any requests in any way.

[Victor]

@nasimg no, is not related to SM build, the issue is not application specific and only affecting few instances. Your instance is not affected by the issue.

[Victor]

@Keith we're looking into this now...

[Keith]

3 minutes ago, Victor said:

@Keith we're looking into this now...

Thanks Victor. Good to hear. 

[Victor]

@Ralf Peters can you confirm your IMAP server is up and running and nothing changed on the mail server (configuration, credentials, etc.)? The connection test fails for some reason, I've sent you the chilkat log in a PM...

[Ralf Peters]

@Victor  just check with our Team , no changes  were done to our exchange servers ,checked imap services and they are up and running

[Ralf Peters]

@victor  you haven't changed your IP were the request is coming form  ?

[Ralf Peters]

@victor  as it turned out the mailbox account got disabled  ???!!! email is now flowing again , sorry for the misinformation.

 

[Victor]

@Ralf Peters good to know the issue is fixed  Maybe the mail server/service was restarted? I heard of similar issues before where sometimes a restart might cause issues with accounts... but don't quote me on this  

[Ralf Peters]

@Victor  Thanks for your help !