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Need a guaranteed response to an unanswered Forum Post?


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Hi All,

Although we respond promptly to many forum posts, occasionally some get missed. The Community Forums are an important part of our Support arsenal but unfortunately, we cannot guarantee response times and there are no service levels. To prevent delay, those with an enhanced support option (i.e. Premier Success) are able to expedite an answer to an existing forum post by contacting the Hornbill Support Team through our website at https://www.hornbill.com/support/ . By entering your details, you can also see your available support options, as well as which Success Plan you subscribe to. For more information about our Success Plans please visit our wiki https://wiki.hornbill.com/index.php/Main_Page .

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